Effective Date: September 15, 2025
At TLS Insulation, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://tlsinsulation.com, interact with us via phone, email, or in-person, or engage with our services as a Florida-based insulation contractor serving Tampa, St. Petersburg, Sarasota, Venice, Punta Gorda, and North Port. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, phone number, email address, and physical address provided when you request a quote, schedule an appointment, or contact us.
- Service-Related Information: Details about your property, such as square footage, insulation needs, or energy audit results, provided during consultations or service requests.
- Payment Information: Billing details, such as credit card or bank information, collected when you make payments for our services.
- Customer Feedback: Reviews, testimonials, or survey responses you provide about our services.
b. Non-Personal Information
- Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies and similar technologies.
- Aggregated Data: General statistics about our services, such as the number of customers served or types of insulation installed, used for business analytics.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you submit forms on our website, call us at (833)-857-7283, email us, or interact with our team during consultations or installations.
- Automated Technologies: Cookies, web beacons, and analytics tools (e.g., Google Analytics) that track website usage to improve user experience.
- Third Parties: Information from utility providers (e.g., Duke Energy) when you participate in rebate programs or energy audits, or from public sources like customer reviews on third-party platforms.
3. How We Use Your Information
We use your information to:
- Provide and improve our insulation services, including scheduling appointments, conducting assessments, and performing installations.
- Process payments and manage billing.
- Communicate with you about quotes, appointments, rebates, or customer support.
- Comply with legal obligations, such as tax reporting or contractor licensing requirements in Florida.
- Analyze website performance and user behavior to enhance our online presence.
- Share customer testimonials (with your consent) to promote our services.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:
- Service Providers: With trusted vendors who assist with payment processing, website hosting, or customer relationship management, all of whom are bound by confidentiality agreements.
- Utility Companies: To process rebates or energy efficiency programs with providers like Duke Energy, as part of our “Preferred Contractor” status.
- Legal Compliance: When required by law, such as in response to a subpoena, court order, or regulatory requirement in Florida.
- Business Transfers: In the event of a merger, acquisition, or sale of TLS Insulation, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and track site performance. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described:
- Essential Cookies: Necessary for website functionality, such as form submissions.
- Analytics Cookies: Used to collect anonymous data on how visitors use our site.
- Marketing Cookies: May be used to display relevant ads on third-party platforms.
To opt out of cookies, adjust your browser settings or contact us for assistance.
6. Data Security
We implement reasonable security measures to protect your information, including encryption for payment processing and secure storage for customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If a data breach occurs, we will notify affected customers as required by Florida law (e.g., Florida Information Protection Act).
7. Your Rights and Choices
As a Florida resident, you have the following rights under applicable laws:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
To exercise these rights, contact us at (833)-857-7283 or email sales@tlsinsulation.com.
8. Third-Party Links
Our website may contain links to third-party sites, such as Duke Energy or review platforms. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing information.
9. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
10. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Florida law (e.g., tax records). Non-personal data may be retained indefinitely for analytics purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
TLS Insulation
Phone: (833)-857-7283
Email: sales@tlsinsulation.com
Address: 1090 77th Ave N St, St. Petersburg, FL 33702, United States
We are committed to addressing your concerns promptly and in compliance with Florida privacy laws.